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Read more on: thepogg. Lady from the US wanted to withdraw her winning but her account was suspended. A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited.
New information is missing and no more evidence was published. Delayed payment, likely paid. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process. The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. Black points: 0. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total.
Delayed payment, status unknown. Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money.
Technical glitch. The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
Only then the support team realized that the player came from a restricted country and they couldn't receive their winning. All bonus winnings were seized and the account was closed.
This case remains unresolved. Complaints on related Planet 7 OZ Casino Unspecified relation. No reaction, passive regulator.
Black points: for this casino. The player from Australia has requested a withdrawal more than three weeks ago. It has been pending since.
Casino stopped responding. Against fair gambling codex. Black points: 95 for this casino. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.
Complaints on related Captain Jack Casino Unspecified relation. Black points: 37 for this casino. Player's account got blocked and their money confiscated without any explanation from the casino.
After the player requested a withdrawal, it was declined and their money was returned to their account. But soon after that, the player's account got locked and they were also blocked from the sister sites.
No further information is available ever since. Black points: 27 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.
However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.
The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 25 for this casino. Player's withdrawal request was denied due to unknown reasons.
After the player submitted requested documents for verification 3 times in the row, the casino was still declining it. The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.
But this time, it was different because the casino wouldn't respond to them. No other details are available after this. Show 2 similiar complaints with black points in total 52 for this casino.
Black points: 24 for this casino. Extremely delayed withdrawal process. The player requested a withdrawal but it was delayed due to unknown reasons.
There is no other information available. Black points: 60 6 for this casino. Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.
An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.
No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.
After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side.
In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests. Show 2 similiar complaints with black points in total 12 for this casino.
Complaints on related Royal Ace Casino Unspecified relation. Player was accused of multiple account holdings. After the player won while playing with a bonus, they were accused of multiple account holdings.
The player claimed they had only one open account. No more details are available. Black points: 53 for this casino. Delayed payment, unclear case, the player had been claiming his winning for 8 months.
The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.
No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.
In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account.
The casino stopped communicating. Disputed amount:?? Show 1 similiar complaints with 15 black points in total 1 for this casino.
Black points: 13 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out.
The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment. The casino was unresponsive.
Black points: 85 8 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.
Black points: 30 3 for this casino. Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so.
The casino was unresponsive to contact attempts in order to discuss this issue. Delayed withdrawal due to repetitively incomplete documentation.
The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents.
Each time the documents processing took several weeks and the player felt this was a neverending story. The casino stopped communicating with the player and didn't react to this complaint either.
Show 3 similiar complaints with black points in total 14 for this casino. Black points: 15 for this casino.
Delayed payment, the player received only half of his winnings. He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office.
Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 6 for this casino.
Withdrawal took too long, a check received after complaining publicly was refused by the bank. Player was waiting for the payment of his winnings for over a month.
Casino replied it had been processed, but until he made a public complaint the player didn't receive anything. He then received a payment by check, however, it was refused by his bank.
According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 6 for this casino.
Slow payments. He had several unpaid requests pending on his account, which have already been approved.
He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment.
The player provided a chat transcript with the casino support confirming sending money to the processor.
No reply from the player about the actual status so far, he has probably received the money. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards.
He made a deposit using one credit card, which had expired since depositing the money. The player sent a new credit card details to the casino for verification, so that he could receive his winning.
The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player.
The winning should be paid out soon or have been already paid out. Show 1 similiar complaints with 0 black points in total.
Complaints on related Slots Garden Casino Unspecified relation. No reaction policy, passive regulator. Black points: 10 for this casino.
The player's account was closed while their withdrawal request was still pending. There is no further information available and the complaint remains unresolved.
Black points: 97 9 for this casino. The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. The complaint remains unresolved. Disputed amount: R6, bonus money.
Complaints on related Planet 7 Casino Unspecified relation. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
Uncertain case. The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 69 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules.
The player asked for an explanation, but none was given. No reaction from the casino, no more update.
Black points: 31 for this casino. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
The player's three withdrawals were delayed for at least a month. There is no further information. Black points: 16 for this casino.
Long withdrawal process due to a software issue ending with an account closure. The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive.
He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything.
No more update since. Most new mobile casinos are designed around a downloadable app, but this is not the case here. Instead, only those players with an iPhone 4s or newer can access mobile play on their phone by going directly to the website.
Once you log in, you will find a small selection of games and can take advantage of free spins on select games each month.
Live dealer games give players the look and feel of playing in a real-life casino without ever leaving their home.
This site offers live Roulette and Blackjack games. The dealers look true-to-life and the overall layout is seamless and easy to play.
Slot tournaments are abundant at this casino. Occasionally, players are eligible for free entry to top-secret games which require a password to access.
The video poker selection consists of a couple dozen games. Popular titles such as Loose Deuces and Joker Poker are among the selection.
Each game offers pristine graphics and sound which are above industry standard. The visuals make it easy to enjoy these games for hours.
Any new or intermediate player will find these video poker games and odds in their favor. Online and offline, slots are the most popular games at casinos.
Silver Oak provides a little of something for every type of player from the classic 3 and 5 reel slots to video slot games up to 25 lines.
The older games in the library have sub-par graphics which are good but not great. However, the latest games released by RTG are superior quality to almost any other in the industry.
If you check out the newly added games such as Ghost Ship then you will find the visuals to be top-notch and easy on the eyes for long play periods.
Many of the games have special features such as free spins, extra wilds, and bonus rounds. Table and specialty games such as Roaring 20s Bingo, European Roulette, and Keno are also available.
These games are truly more of a novelty on the site than anything substantial. Most of the games are restricted from play bonus wagering credit which is common on most casino sites.
You will still enjoy the same quality graphics with these games as with others in the casino. Silver Oak Casino uses the well-liked Realtime Gaming Software.
While RTG does not have a huge library of games, it does provide some of the best quality of games in the industry.
We have continued to see this company ahead of the curve in terms of quality and even the most recent additions follow suite.
Realtime Gaming Software was launched in and is widely viewed as one of the best gambling platforms available. All credible online casinos use a third-party testing site to verify their random number generation and ensure that the games are impartial.
This casino uses Gaming Labs International GLI for testing which is one of two popular choices for testing in the online gambling industry. The online casinos that short customers and disappear overnight have easily given the credible ones a bad reputation.
Every new casino faces its share of complications while it works out the kinks during the early years. How a site bounces back after that is what really matters.
Silver Oak Casino is owned and operated by Ace Revenue Group. The company has headquarters in the Netherlands and several offices around the globe in countries such as the United Kingdom.
Each site by this company offers consistent bonuses and high-quality games which are pleasing to the player base. Casino: Silver Oak Casino Website: www.
Claim your rewards and boost your bankroll with the many unique promotions. Choose your favorite Realtime Gaming slots and table games from a selection of over titles.
Fund your account instantly via a wide range of payment methods including e-wallets. Silver Oak Casino Review This old-school online casino has been in business for many years, since to be exact.
Bonkers Welcome Offer They must have all gone bonkers at Oak Silver Casino, or their boss is on vacation. Updated Casino Games Looby The last time we checked, Silver Oak has upped their game in the online slots department.
Dedicated Customer Suport Even though it should be a given, it always feels like an added bonus when you see many customer support options at a casino.
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More information about Silver Oak Casino's Blackjack. More information about Silver Oak Casino's Video Poker. How could you have a silver oak tree?
Players are advised to use an extreme caution upon deciding to play here. Silver Oak and sister casinos are known for extremely slow payments and poor customer support.
If the casino is not going to adhere to its own terms, then it is impossible to grade them on those terms. Slots are a large portion of Silver Oak Casino's stable of games, and include both video and classic slots with a series of small jackpots available to be won.
Code: SILVEROAK1 Percentage play-through by game:. Enter Code: silveroak1, silveroak2, silveroak3, etc until silveroak There are many player issues at Silver Oak Casino, including the above mentioned slow and non-payment of winnings for players.
The casino is one that you should definitely avoid as you will almost certainly lose your hard-earned money. Enter your email address to receive our newsletter and other special announcements.
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You can also double your winnings in the easy-to-understand bonus round. The deuce cards are wild, and special payouts are available for hands such as four deuces and five-of-a-kind.
The minimum hand requirement is three-of-a-kind. Deuces are wild in this game, and winning players can try to increase their payout by taking part in the Double or Nothing Bonus Round.
This game offers the highest payout percentage for certain four-of-a-kind hands. A pair of Jacks or better is required for a payout. A perfect option for no-nonsense players.
This is another version of the popular Jacks or Better, although it offers increased payouts for four-of-a-kind hands. The most popular option among video poker players, all you need to do is get a pair of jacks or better in order to finish in the money.
A variation of Jacks or Better that gives bonus payouts for four-of-a-kind hands. The player is given two face-up cards, as well as a couple of three-card piles with only the top card visible.
Your objective is to build the best poker hand possible by choosing one of the three-card piles to complete your hand.
At least a pair of 9s is required for a payout. In addition to slots, video poker, and table games, Silver Oak offers 14 specialty options that include roulette, scratch card simulations, and the always-unpredictable keno.
Scratch off five two-card hands and try to get closer to 21 than the dealer. Random jackpots and the diamond symbol provide additional ways to win.
This could be as simple as a free game, or you might win x your initial wager. A scratch card game that allows you to uncover five pots of gold for a chance to win prizes.
Uncover a magical hat and find your winnings doubled. The most common form of this game calls on players to predict which pocket the spinning ball will land in.
The computer draws 44 numbered balls, and the player tries to match as many as possible on their bingo card. Roll a pair of dice and win money by correctly predicting the outcome.
The biggest payouts are 30 to 1, and these pay if you correctly predict a two or twelve coming up on the dice.